Refund Policy

This policy applies to the first five clients who book the paid advisory consultation at the founding-client price. We will review it after those five consultations, and any change applies only to bookings made after the change.

It forms part of the engagement terms for your consultation. If your engagement agreement says something different, the agreement prevails.

Every booking starts with a free 20-minute fit call. We use that call to agree your goals, your budget, your financing position, and the filters the shortlist must meet. Any remaining details are confirmed in writing before you book and pay. The fee is paid in full when you book, after that brief is agreed.

The written brief is what the refund promise below is measured against, so please check it before you pay.

You get a full refund of the consultation fee if either:

• on the day of the consultation, fewer than three units within your agreed budget pass the filters in that written brief; or
• you cancel 48 hours or more before the scheduled start of the consultation.

Once the consultation has taken place, the fee is not refunded:

• because you are not satisfied with the shortlist or the valuations, when at least three units met the agreed brief;
• because you change your mind after the consultation;
• because you decide not to buy a property; or
• because of market movements, or the outcome of any purchase you make.

A cancellation less than 48 hours before the consultation is also not refunded.

The reason is simple: the shortlist and valuations are yours to keep, and information cannot be handed back.

Email hello@apexstone-group.com within 7 days of the consultation (or with your cancellation), stating which condition applies. Refunds are paid to the original payment method within 14 days of an accepted claim.

Every shortlist shows the transaction records behind each valuation, so you can check the numbers yourself rather than take them on trust.

Every client also gets a 20-minute debrief after the consultation, whether or not a refund applies.